Customer Service: 252-338-1919; Option 1, then Option 4
South Camden Water & Sewer District
Main Office: 160 C U.S. Hwy 158 East, Camden, NC 27921
Satellite Office: 103 Halstead St., South Mills, NC 27976
Office hours are from 8:00 a.m. to 5:00 p.m. The office is operated by two Customer Service Representatives and one Senior Customer Service Representative under the direction of the Public Works Manager.
The duties of the office staff are, but not limited to, collections through mail and in office, daily and monthly reports, calculate water and sewer charges for billing, creating finals and new accounts, creating daily work orders for service technician, transmitting work or message over radio, set up of handheld and meter sheets for meter reader, entering adjustments, submit work orders to NC One Call Center, assisting customers with questions, concerns or complaints, explaining fees and processes.
To report after hours emergencies or water leaks, please call 252-331-1500.
New Accounts: Rental
The South Camden Water & Sewer District requires a security deposit of $200.00 for each rental. This fee covers the home owner and is refunded once the final bill on the account has been paid.
In the event a renter moves without prior notice, the account will be finalized, the security deposit will be applied to cover the final balance, and the remainder of the deposit will be sent to the previous address.
A transfer fee of $20.00 is applied to all new accounts. Please bring the following in to the office prior to 3:00 p.m., if you wish to have the service connected that same day:
- Drivers License
- Lease Agreement
- Security Deposit of $200.00
Click Here for an application for new service account.
Click Here for new customer information.
New Accounts: Owners
If there is service agreement on file bring in the following:
- Drivers License
- Deed or Settlement papers
If there is not a service agreement on file, bring in the following:
- Drivers License
- Payment for Water/Sewer Connection Fee
Once you come in the office, we will fill out the service agreement, and give you a blue flag for you to place where you'd like your meter installed.
Please keep in mind, whoever is on the deed, is who has to sign the agreement. A $20.00 transfer fee applies to all new accounts.
Click Here for an application for new service account.
Click Here for new customer information.
Moving
Due to issues with Identity Theft, we can no longer accept requests for disconnection over the phone. If you are moving or need to change your billing address, please come in to the office, fax or mail in your request, along with a copy of your driver's license.
Click Here for an application for request for service disconnection.
Billing
Courthouse/Shiloh township bills are mailed by the 25th of the month, due by the 15th.
South Mills township bills are mailed by the 10th of the month, due by the 29th.
All bills are mailed through the US Postal Service. If you do not receive your bill, you are still responsible for payment. You may call or come by the office to find out the amount of your bill.
Bills reflect the usage for the previous month (example: bills mailed the last of March reflect water used Feb/March). The usage dates are shown on the bottom left corner of your bill.
Payments
- Pay by cash, personal check, visa or money order at either location listed above.
- Place your payment in the drop slot between the hours of 5:00 p.m. - 8:00 a.m., located by the front door.
- Mail your payments to South Camden Water & Sewer District
- P.O. Box 249
- Camden, NC 27921
- Pay online with your credit card or bank account. Transaction fees apply.
- Call toll free 1-877-885-7968, transaction fees apply.
- ACH: Electronic Withdrawal. Authorization forms can be picked up in the office, emailed or faxed. There is no charge for this service.
High Bills
If your bill increases substantially in one month, and you have not increased your usage, you may have a water leak. There are several things you can check including any loose connections, broken pipes, and bathrooms for leaky toilets or faucets. You may call the office and we will send a service technician to check your meter.
If we do not find any problems with the meter, and the issue is on your side, a $15.00 charge will apply. If the problem is not our equipment, we will suggest you call a licensed plumber. If you'd like to read your meter and call the office with the reading, we'll be glad to further assist you to compare your reading with ours.
Bad Checks
Accounts with returned checks will incur a $35.00 NSF charge and your account will be flagged "cash or money order only" for one year. You will receive a notice in the mail, and will have 10 days to make the check good, pay the NSF fee, or your water will be disconnected. A $10.00 late penalty may also apply. A reconnection fee will be added to your account if disconnected.
Late Fees
- On all accounts with a balance by the due date of the month, a penalty of $10. Will be applied.
- Courthouse/Shiloh township: due by the 15th of each month
- South Mills township: due by the 29th of each month
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Disconnection
Accounts that are in arrears, are two billings and two penalties behind, are subject to disconnection. Shut off notices are mailed the day after the due date each month. The balance must be paid in full, or your water will be disconnected. If you bill is not paid in full before 8am on disconnection day, the following fees apply:
- 8:00am-3:00pm $35.00
- 3:01pm-5:00pm $60.00
Cash or money order only will be accepted once your service has been disconnected.
Meters or connections tampered with upon disconnection, will be charged a tampering fee of $200.00.
