Assistant Director Visitor’s Center
FLSA Status: Non-Exempt
Posted Until: December 4, 2020
General Definition of Work
Performs difficult skilled administrative support work performing a variety of tasks in the operation of the County's Visitor Center, assisting the Visitor's Center Director, and related work as apparent or assigned. Work is performed under the limited supervision of the Visitor's Center Director. Limited supervision is exercised over the Senior Travel Consultant and Travel Consultants.
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.
Essential Functions
Promotes travel and tourism in region and state; welcomes travelers to state; offers transportation maps; routes people to their destinations; quotes mileage; discusses points of interest and attractions; distribute literature; assists with reservations and lodging; assembles packets for new teachers and school groups; assists with emergency or repair services for travelers.
Assists the Director with center operations; performs the duties of Visitor's Center Director when required.
Completes forms, i.e., traffic count and monthly tracking reports, etc., pertaining to the Center as required.
Represents the Center with state and local officials when the Director is absent or at the request of the Director
Receives and responds to inquiries regarding Center business or tourism.
Assists in training new employees and volunteers.
Attends conferences, workshops, seminars and familiarization tours as directed.
Maintains brochure racks and storage room; orders brochures, map and literature as needed; maintains related records.
Answers and records all travel inquiries
Oversees and assists in maintenance and the appearance of the Center.
Oversees and participates in the gift shop operations. Submits financial tracking forms to Director and Finance Office of all deposits. Works with staff to secure accurate Sales Ledgers for bookkeeping purposes.
Assists and registers boaters; provides bicycles for trail usage.
Research best prices for office supplies, other resources as needed for Director.
Website and Social Media (Twitter/Instagram/Facebook) engagements and posts on VisitCamdenCountyNC.com and DismalSwampWelcomeCenter.com
Creative Writing – able to provide engaging text for press releases and other marketing materials.
Manage content for Camden and DSWC on varied online sites- including: VisitNC.com-TripAdvisor-Google-Yelp-etc.
Graphic Design – preferred – ability to assist with design of ads and creative /promotional marketing
Gift Shop – Assist with the oversight of the Gift Shop. Order product as directed, manage inventory needs, maintain deposit and credit card tracking, assist staff with sales ledger inclusions. Assist Director and Bookkeeper with end of month sales ledger completion.
Tourism Development Authority - Assist Director in maintenance of Camden Tourism business -Website/Social Media/create promotional and marketing ads/materials/brochures. Assist with the planning and executing of Paddle for the Border and Dismal Day events, other Camden Tourism efforts, including USCG Day, VisitNC media missions. Work with Director to develop tourism.
Fulfill the obligations of the Director in their absence.
Knowledge, Skills and Abilities
Thorough knowledge of methods, approaches and procedures involved in the travel industry and in tourist promotion; thorough knowledge of the historical and tourist attractions of the County; thorough knowledge of advertising practices and methods; ability to develop promotional programs and to carry them to a successful conclusion; ability to communicate effectively orally and in writing; ability to plan and supervise the work of subordinates; ability to develop budgets and monitor expenditures; ability to establish and maintain effective working relationships with other officials, associates, citizens and the traveling public.
Education and Experience
High school diploma or GED and moderate experience in travel and tourism industry involving considerable public contact, or equivalent combination of education and experience.
Physical Requirements
This work requires the occasional exertion of up to 10 pounds of force; work regularly requires speaking or hearing and frequently standing, walking and sitting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).
Special Requirements
Valid driver's license in the State of North Carolina.