Non-Exempt
Public Information Assistant IV
Posted: November 21, 2024
Closes: Open Until Filled
Salary: $36,903 - Grade 6/Step 1
Primary Purpose of Organization Unit
The Public Information Assistant IV is the primary position that greets and assists individuals as they come into the agency. This position determines their needs and directs them to the appropriate unit. The position is also responsible for providing clerical support to caseworkers who perform duties related to Eligibility and Enrollment for Medicaid as well as for, Food and Nutrition Services, Work First, Energy Assistance, and Subsidized Child Care Assistance. Position assists and supports workers in all aspects of services to clients through reception, public information, personal contact, and general clerical duties. Experience in NCFAST is preferred. Some knowledge of the public assistance programs offered at DSS is preferred, but not required.
Primary Responsibilities of This Position
- Greet and assist individuals as they come into the agency. Completes mandated paperwork at the front desk and sends the client to the appropriate unit.
- Answers all incoming calls and transfers the calls to the appropriate worker.
- Accepts documents from applicants/beneficiaries needed to determine Eligibility and Enrollment for Medicaid as well as Food and Nutrition Services, Work First Family Assistance, Energy Assistance, and Subsidized Child Care Assistance and ensures they get to the appropriate worker.
- Issues Fishing License waivers for clients actively receiving Medicaid and/or Food and Nutrition Services.
- Performs the duties associated with providing Medicaid Transportation to eligible recipients. This includes assessing the client and determining if the client is in an eligible Medicaid program, completing applicable forms, arranging for reimbursement and gas vouchers for the client, and verifying that the client went to a Medicaid-covered service. Eligible clients are also scheduled with Inter-County Public Transportation Authority to get to and from Medicaid-covered appointments.
- Provides computer services (data entry, pulling up reports, etc.) and distributing to the appropriate worker.
- Perform other duties as assigned by Supervisor or Department Director.
QUALIFICATIONS
A High School Diploma/GED is required and at least 1 year of office assistant/secretarial experience; and/or an equivalent combination of training and experience.
This position involves daily interaction with the public; therefore, it requires someone who understands how to deal with different types of people. It requires the knowledge and skills to perform word processing, data entry, other computer functions, and the ability to multi-task.
You must complete a Camden County Application and a NC PD-107 Application for any DSS position.
Camden County participates in E-Verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee’s Form I-9 to confirm work authorization. Please note that we do not use this information to pre-screen job applicants.
Camden County is an Equal Opportunity Employer.