Income Maintenance Supervisor II

 

Posted:  5/13/2022

Closes:  5/31/2022

Salary:  Grade 11/Step 1  $49,625 Annually

 

RESPONSIBILITIES:

Employees in this class are responsible for the day-to-day supervision of the eligibility unit that takes applications, completes redeterminations and/or changes to Adult or Family & Children's Medicaid programs, Work First Cash Assistance, and Food and Nutrition Services, and Subsidized Child Care. Assigns work to Income Maintenance Caseworkers and reviews eligibility forms to assure that all pertinent information is gathered and recorded. Coordinates the flow of eligibility work both within the unit and other departments. Coordinates staff development functions for employees of the unit; trains and orients new employees. Plans and reorganizes the functions of the eligibility program. Confers and consults with departmental staff concerning methods and procedures for implementing eligibility services. Screen, interview, and recommends selection of prospective employees. Performs other duties relative to work described.

I.  SUPERVISORY/MANAGERIAL FUNCTIONS:

Planning - Employees plan the short and some long-range work operations, priorities, and goals within the unit and/or sub-units supervised.

Organizing and Directing - Employees assign and balance workloads within the unit and/or sub-units and coordinate overall workflow. Work requires employees to develop procedures, make minor organizational changes, and recommend other changes to improve efficiency.

Budgeting - Employees are responsible for assessing and projecting staffing, equipment, and supply needs, documenting appropriate justifications, and submitting these requests in writing to a higher-level supervisor or the agency director.

Training - Employees provide on-the-job training as well as some training needs assessment and arrange for employees to attend workshops and other job-related training.

Setting Work Standards - Employees are responsible for ensuring that staff adheres to Federal and State standards with regard to the quality of work required in processing income maintenance cases. Employees have input and impact on setting internal agency standards for those income maintenance programs under their supervision.

Reviewing Work - Employees may be responsible for conducting second-party reviews but generally, work is reviewed by lead workers through the random sampling and evaluation of ongoing cases processed by their staff. Employees use quality assurance reports, State error printouts, and input from lead workers in evaluating the overall performance of staff assigned to their unit.

Counseling and Disciplining - Employees counsel staff regarding performance and grievance policies and may have the authority to issue oral and/or written warnings. Employees make recommendations on dismissals to a higher-level supervisor.

Performing Other Personnel Functions - Employees are responsible for evaluating staff performance and making recommendations to a higher-level supervisor or the agency director on merit raises, appraisals, reassignments, and salary adjustments. Employees may interview applicants, usually in concert with higher-level management.

II. SCOPE AND NATURE OF WORK SUPERVISED:

Dynamics of Work Supervised-Employees are responsible for supervising the work of income maintenance caseworkers involved in the intake, processing, and review functions in any of the income maintenance programs. The objectives of the income maintenance programs are generally stable, however, there are shifting emphases with regard to how cases are processed due to the continual changes in rules, regulations, policies, and procedures in the administration of the income maintenance programs.

Variety of Work Supervised - Employees are administratively and technically responsible for the work of income maintenance caseworkers and supervisors involved with all income maintenance programs and processing functions.

III.   EXTENT OF SUPERVISOR RECEIVED:

Employees’ work is reviewed after the fact, generally through an analysis of quality assurance reports and State computer error printouts. Generally, work is performed independently but employees would consult with a higher-level supervisor on major policy changes or complex decisions

RECRUITMENT STANDARDS:

KNOWLEDGE SKILLS AND ABILITIES:

  • Considerable knowledge of all income maintenance programs, such as public assistance policies and eligibility requirements Food and Nutrition Services, Medicaid, Subsidized Child Care, and/or Work First Cash Assistance.
  • Knowledge of forms and documents used in determining eligibility.
  • Considerable knowledge of needs, problems, and attitudes of disadvantaged persons. 
  • General knowledge of all agency programs and services.
  • General knowledge of community services and programs which could affect the client/applicant.
  • Ability to instruct, organize, direct, and supervise employees performing the eligibility duties, and maintain a good working relationship with applicants, and others contacted within the course of work.
  • Ability to communicate effectively with workers, supervisors, applicants, and community agencies to obtain pertinent data and interpret rules and regulations.
  • Ability to represent the eligibility program in departmental meetings and community conferences.
  • Ability to communicate effectively orally and in written form

Minimum Training and Experience Requirements

Four-year degree and 3 years of eligibility work or administrative experience in Social Services OR graduation from high school and three to five years of experience determining eligibility in a Social Services program, including at least one year in a supervisory capacity.

Preferred Requirements:

Experience in multiple public assistance programs; specifically, Adult Medicaid

Experience in NC FAST

Valid Driver’s license

**Please note that submission of a completed form PD-107 is required as part of the application process for this position.  You must also complete a Camden County Employment Application.  Click Here 

Form PD-107 can be downloaded here: https://oshr.nc.gov/nc-state-government-paper-application-employment-pd-107

 

Camden County is an equal opportunity employer. It is the policy of the county to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants, without regard to race, age, sex, religion, color, national origin, sexual orientation, biological sex (as shown on a birth certificate), gender identity, citizenship, marital status, veteran’s status, disability, handicap, genetic information or any other personal characteristic protected by law.

 

Contact Human Resources

Beverly Fonville Human Resources Post Office Box 190 330 US Highway 158 East Camden, NC 27921 252-338-6363 ext. 315
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